Job Information
Amergis Desktop Support Specialist 1 in Columbia, Maryland
The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist helps maintain and test associated equipment.
Essential Duties and Responsibilities:
Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems
Works with procurement staff to purchase hardware and software
Assesses functional needs to determine specifications for purchases
Adheres to all Maxim and worksite rules, policies and procedures
Assists with supporting projects and programs
Researches new software as recommended by the Company or its clients, and makes purchase recommendations
Troubleshoots and resolves all support calls escalated from the Solution Center
Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor
Orders computer supplies
Performs other duties as assigned/necessary
Minimum Requirements:
A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets
High School diploma or equivalent required; CompTIA A+ certification and/or MCP certification is a plus
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on desktops, laptops, servers
Experience troubleshooting basic network, software, printing problems
Excellent customer service, problem solving and conflict resolution skills
Proven team player with outstanding interpersonal and communication (written & oral) skills
Experience with Remedy ITSM preferred
Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio
At least two (2) years of customer service experience in an IT environment required
Strong written and verbal communication skills necessary
Ability to handle stressful situations in a calm, courteous, and efficient manner
Ability to meet deadlines and multitask
Flexibility in supporting on-call requirements
Proficiency in the English language is required